Frequently Asked Questions

What areas do you serve?

We serve all throughout the Durham Region and Toronto.

Do you offer eco-friendly cleaning options?

Yes, we offer eco-friendly cleaning products and methods upon request.

How do you ensure quality and satisfaction?

We ensure quality through thorough training of our team and regular quality checks. Customer satisfaction is our top priority, and we welcome feedback to continually improve our services.

Do you provide cleaning supplies and equipment?

Cleaning supplies are brought by our staff. We typically use your cleaning equipment like mops, brooms or vacuums, however if you do not have these items we will bring our own. Please let us know in advance if you have any specific cleaning items you'd want our staff to use.

What is your cancelation policy?

We'll set you up with the next best date and time if you need to postpone your appointment, just let us know at least 24 hours beforehand.

A 24-hour notice is needed if you need to postpone a scheduled cleaning. A phone call or email may be used to provide notice. You must pay 30% of the scheduled cleaning if you repeatedly fail to give a 24-hour notice.

 

Will you move furniture to clean behind and underneath?

For our cleaner’s safety, they do not move furniture (couch, dresser, bed, oven etc). If you would like those areas cleaned, please remove the relevant furniture before your appointment.

How do I get started?

It’s as easy as giving us a call or email!

Pick a package that fits your needs [all packages are customizable].

Choose a date that works best for you!

Enjoy your freshly cleaned home.


Ask a Question

Have a question that our frequently asked questions didn’t answer? Fill out our question form so we can answer any questions you may have!